Implants carry a warranty of more than 10 years. A crown on an implant carries one year. Both cover the dental work itself, and both come with conditions worth reading before you travel, not after.
The implant warranty (more than 10 years) is Neodent's, the manufacturer, and we handle the claim for you.
What it covers, and what it does not
The warranty covers the dental procedure. It does not cover travel: if you have to come back to Cali for warranty work, the flights, the hotel, the food and everything else about the trip are yours. Every claim is assessed clinically, case by case, against the conditions below.
How to make a claim
Only through our official WhatsApp line. We reply within 24 hours, and the dentist or team on your case assesses it. If it is covered, procedures, materials and lab costs are at no cost to you. If it is not, you pay, and we tell you the price first. Travel back to Cali is yours.
What it asks of you
That you follow the instructions, care, check-ups and recommendations your treating dentist gives you. For implants specifically, the warranty does not apply when the loss or complication traces back to something on the patient's side: poor oral hygiene, missed maintenance check-ups, uncontrolled gum or peri-implant disease, smoking, trauma, parafunctional habits or bruxism without the night guard you were told to wear, functional overload, or not following professional advice.
Hygiene and periodontal check-ups at least twice a year, with us or with your dentist in the US. If something changes, send clinical photos, X-rays and, if possible, your dentist's report. A night guard is strongly recommended for ceramic restorations, especially if you grind or clench your teeth; if it is not made in Cali, make it with your dentist at home and wear it as directed, especially while you sleep.
None of that is fine print to catch you out. An implant is a surgical result that has to be maintained, and the conditions name the things that actually make one fail. If you live outside Colombia, ask us in your plan how the maintenance check-ups work from where you are: it is the condition a travelling patient breaks most easily.