Privacy Policy

Last updated: October 6, 2026 (version 2026-10-06-v5)

This policy tells you what happens to the information you send through this website — honestly and in plain language. It covers this website only. What happens at the clinic (your dental records, your treatment) is governed by Colombian health law and the documents you sign at the clinic, not by this page.

1. Who is responsible for your information

Juan Felipe Guerrero Bugallo, dentist, Colombian citizenship card (cédula) 1.143.828.450, who runs the dental clinic under the trade name GR Dents. Pacific Mall, Calle 36N #6A-65, Piso 11, Oficina 1108, Cali, Valle del Cauca, Colombia. Email: grdents23@gmail.com. Phone and WhatsApp: +57 316 301 9090. He is the data controller (in Colombian law, the Responsable del Tratamiento under Ley 1581 de 2012). In this policy, “GR Dents” means him and his clinic.

Elena Technologies LLC, a United States company, handles enquiries for GR Dents: it receives, stores, and answers what you send through this site, on GR Dents' behalf and under its instructions (in Colombian law, an Encargado del Tratamiento).

For anything about your information — questions, corrections, deletion, withdrawing consent — write to GR Dents at grdents23@gmail.com or +57 316 301 9090. You can also write to legal@getelena.com: Elena receives it and passes it to GR Dents, and answers directly for the health-data rights described in its own policy (section 7). Either door works; GR Dents decides.

2. What we collect when you write to us

The contact form and the chat ask for:

your first name and email (required — without them we cannot reply);
your phone number, if you choose to give one;
what you write about the treatment you are looking for, when you would want it, your budget, and how you would like to pay — all optional;
anything you write in your messages, and any photos or files you attach in the chat;
how you arrived at the site (for example, from a search result or a social link), which is noted with your enquiry;
the date, time, and exact text of the consent you gave.

We collect it directly from you, only when you submit it, and only after you tick the consent box. Browsing the site sends us nothing.

There is nothing else: no accounts, no payments taken on this site, and none of the following — no advertising networks, no ad cookies or tracking pixels, no sale of your data, ever, and no buying of data about you from anyone.

3. Health information

What you write about your treatment — and any photos of your teeth you share — is health information, and we treat it as such: it is collected only with the consent box, used only for your enquiry, and never used for advertising. The full detail — every category, every recipient, your rights over it and how consent withdrawal works — is in the Consumer Health Data Privacy Policy of Elena, which stores and handles enquiries for us. Answering the treatment questions is optional; you decide what to share before your examination.

4. What we use it for

To answer you and prepare your quote. That is the purpose you consent to on the form.
To keep a record of your enquiry and your conversation, so we can honor what we quoted you.
In aggregate — which treatments, budgets, and timings people ask about — to understand demand. This aggregate view never uses your name or contact details.

5. Who sees it

GR Dents — your enquiry arrives in the clinic's inbox and the people preparing your quote read it.
Elena Technologies LLC — receives, stores, and answers it for GR Dents, as described in section 1.
Cloudflare, Inc. (United States) — the infrastructure this site and its database and files run on.
Resend (United States) — the provider our emails to you travel through.
Telnyx (United States) — only if you ask us to text you or you call the number on this site. Telnyx carries those messages and calls and receives your phone number.
YouTube — only if you play a video embedded on a page. We use YouTube's no-cookie player, which does not set cookies before you press play; from the moment you play, YouTube's own privacy policy applies.

Nobody else. We do not share your information with advertisers or data brokers, and we do not sell it. One honest caveat: email is not encrypted end to end, so treat email about your health the way you would treat any other email about your health.

6. Text messages

We only text you if you tick a box that asks for it. It is never required: you can send the form, get a quote, and hear from us by email without it. Each box is separate from the consent that lets us hold what you write, because agreeing to be contacted and agreeing to be recorded are two different things.

Where the messages come from. +1 305 938 9553, the international patient line for GR Dents. The line is handled by Elena Technologies LLC, which answers for the clinic.
Two kinds of texts, and you choose each one separately. Service texts, if you tick the first box: your quote, your treatment and your booking, and nothing else. Promotional texts, only if you also tick the second box: they invite you to go ahead with the quote you asked for. Today we send at most one promotional text per quote, never with a countdown, a discount or a changed price, and never mixed into a service text. You can have one permission without the other, and you can have neither.
How often. Service texts vary with your conversation. Message and data rates from your carrier may apply; we do not charge you for them.
How to stop. Reply STOP to any message and every text from this number stops, the service ones too: STOP works on the number, not on one box. If you only want the promotional texts to stop, email legal@getelena.com or write to GR Dents at grdents23@gmail.com and say so; we record it the same day and honor it within ten business days at the outside. Reply HELP for help. You never have to use one particular channel to say stop.
What we never do with it. Your number and your agreements to be texted stay with GR Dents and Elena. We do not rent, sell, or share either list with anyone, and the agreements you give here do not carry over to any other sender.

We keep a record of when you agreed, which boxes you ticked and the exact wording you agreed to, so that both of us can check later what was actually said.

7. Cookies and your browser

This site sets no advertising, analytics or tracking cookies. It sets exactly one cookie, and it is functional: gd_lang remembers the language you picked with the header switcher (English or Spanish), so we do not send you to the other one on your next visit. It holds only en or es, lasts a year, and cannot identify you. Delete it and the site goes back to offering you your browser's language.

It also stores two small things in your own browser: a note of how you arrived (kept only until you close the tab, and sent to us only with an enquiry you submit), and — if you use the chat — a key that lets your browser reopen your own conversation when you come back. That key stays on your device; clearing your browser data removes it.

8. Your rights

You decide what happens to your information. Writing to GR Dents at grdents23@gmail.com or +57 316 301 9090, or to legal@getelena.com, you can:

ask what we hold about you and get a copy;
correct it;
have it deleted;
withdraw your consent, at any time, with effect from that moment.

Under Colombian law (Ley 1581 de 2012), consultations are answered within 10 business days and claims within 15 business days (if more time is needed, we tell you why and when, within the limits the law sets — arts. 14 and 15). If you are not satisfied after that, you can complain to Colombia's data-protection authority, the Superintendencia de Industria y Comercio (www.sic.gov.co) — the law asks that you write to us first (art. 16).

If you are in the United States, your health-data rights — including the 45-day response clock — are in Elena's Consumer Health Data Privacy Policy, and legal@getelena.com is the mailbox that exercises them.

9. How long we keep it

Your enquiry and conversation are kept while your case is open and for as long as the record is needed afterward, under the retention schedule described in Elena's policies — and always shorter if you ask us to delete: deletion requests are honored regardless of schedule, except where a record must be kept to prove your consent or comply with the law.

10. This site is for adults

Our patients are adults. This site is not directed to children, and we do not knowingly collect information from anyone under 18. If a minor has sent us information, write to grdents23@gmail.com or legal@getelena.com and it will be removed.

11. Changes and validity

When this policy changes, the new version is published here with a new date, and every version is kept so the text you saw can always be produced. If we ever wanted to use your information for a new purpose or share it with a new kind of recipient, we would ask your consent first — not change this page quietly.

This policy is effective September 5, 2026. The enquiry database exists for as long as GR Dents offers its services and receives enquiries through this site. The Website Terms cover everything else about using this site.

Last reviewed October 2026