Website Terms
Last updated: October 6, 2026 (version 2026-10-06-v4)
These terms cover your use of this website. They are written to be read, not skimmed — they are short, and the parts about quotes and about who answers your messages affect you directly.
1. Who we are
This is the website of GR Dents, a dental clinic at Pacific Mall, Calle 36N #6A-65, Piso 11, Oficina 1108, Cali, Valle del Cauca, Colombia. GR Dents is the trade name of Juan Felipe Guerrero Bugallo, dentist, Colombian citizenship card (cédula) 1.143.828.450, who runs the clinic.
2. Who answers your messages
When you write to us through this site — the contact form or the chat — your message is received and answered by Elena Technologies LLC, a United States company that handles GR Dents' enquiries and prepares quotes on GR Dents' behalf.
Elena is not a dental clinic and is not a healthcare provider. Elena does not operate GR Dents' business; it provides a communications service to GR Dents. Every clinical decision, every treatment, and every treatment outcome is GR Dents' responsibility, delivered by GR Dents' licensed dentists in Cali.
How your information is handled, and by whom, is in our Privacy Policy.
3. This site is information, not dental advice
The pages on this site describe treatments we offer, what they cost, and how patients travel to us. They are general information. Nothing on this site is a diagnosis, a treatment plan, or medical or dental advice for your specific case, and reading it is not a substitute for seeing a dentist. A real treatment plan requires an in-person examination by one of our dentists. If you have a dental problem now, see a dentist where you live.
4. Prices and quotes
Prices on this site are in US dollars and are the prices the clinic gave us for each treatment on its own. What each price includes is stated on the page where it appears. A case can need other procedures first, such as a bone graft or an extraction, and those are quoted separately.
If you send us an enquiry, the written quote you receive is an estimate based on what you told us and, when you share them, your photos. Your final treatment plan and final price are confirmed after your in-person examination at the clinic, and can change if the examination finds something your enquiry could not show. A quote is not a promise of a clinical result.
Any booking, deposit, or payment terms that apply to you will be stated in writing with your quote before you pay anything.
5. Photos, cases, and reviews
Before-and-after photos and patient cases on this site are real GR Dents patients who gave written permission for their images to be used. Results vary from patient to patient; another patient's result does not promise yours.
6. Your information
What we collect through this site, who sees it, and your rights over it are in our Privacy Policy. Because what you write about your treatment is health information, it is also covered by the Consumer Health Data Privacy Policy of Elena, which stores and handles enquiries for us. The consent box on our forms is where we ask your permission before collecting it.
7. Fair use of this site
Use the form and the chat to ask about treatment for yourself or someone you are helping. Do not send information you know is false, impersonate someone else, or use the site to send spam or anything unlawful. Do not attempt to break, overload, or scrape the site.
8. Our content
The text, photos, and videos on this site belong to GR Dents or are used with permission. You can read, save, and share links for personal use. Do not republish our content or our patients' photos elsewhere without our written permission.
9. Links to other sites
This site links to and embeds content from other services (for example Instagram, TikTok, and YouTube). Those services have their own terms and their own privacy practices, which we do not control.
10. What this site is, and what it is not
We work to keep this site accurate, and we correct errors when we find them or when you point them out. The site is general information: your treatment plan and its price come from your written quote and from the examination at the clinic, not from a page. Dental care itself is governed by your treatment relationship with GR Dents, the informed-consent documents you sign at the clinic, and Colombian health law, not by these website terms. Nothing here limits any right that consumer law gives you.
11. Governing law
These website terms are governed by the laws of Colombia, where GR Dents operates. If you use this site as a consumer from another country, any protection the law of your home country or state gives you that cannot be waived by agreement remains yours.
12. Changes
When these terms change, we publish the new version here with a new date. Each version is kept, so the version you saw can always be produced.
13. Contact
Write to us through the contact form or the chat on this site; both reach the team that answers for GR Dents. For anything about your personal information, the clinic's own address, email and phone are in the Privacy Policy.